FAQ s

1. What is Crazy Critter Co. all about?

Crazy Critter Co. specializes in unique and whimsical pet products designed to bring joy to both pets and their owners. From quirky toys to stylish accessories, we offer a range of high-quality items that cater to your furry, feathered, and scaly friends.

2. Where are your products made?

Our products are crafted with care, using high-quality materials sourced both locally and internationally. We prioritize working with manufacturers who adhere to ethical and sustainable practices.

3. How can I place an order?

You can place an order directly through our website. Simply browse our collections, select the items you’d like to purchase, and proceed to checkout. If you need any assistance during the process, feel free to reach out to our customer support team.

4. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping rates and times will vary depending on your location. Please check our shipping policy for more details.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our carrier’s website.

6. What is your return policy?

We accept returns within 30 days of purchase. To be eligible for a return, items must be unused and in their original packaging. Please refer to our return policy page for detailed instructions on how to initiate a return.

7. How can I contact customer support?

You can reach our customer support team via email at support@crazycritterco.com or by using the contact form on our website. We aim to respond to all inquiries within 24 hours.

8. Do you offer gift cards?

Yes, we offer gift cards in various denominations. They can be purchased directly from our website and are a great way to let someone choose their favorite Crazy Critter Co. products.

9. Are your products safe for pets?

Absolutely! All of our products are tested for safety and are designed with your pet’s well-being in mind. However, we always recommend supervising your pets while they use new toys or accessories.

10. Can I change or cancel my order after it’s been placed?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible. Once an order is in processing or has shipped, we may not be able to make modifications.

11. Do you have a physical store?

Currently, we operate exclusively online to offer the best prices and convenience. However, we occasionally participate in pet expos and local events, so keep an eye on our social media for updates.

12. How can I stay updated on new products and promotions?

To stay in the loop, sign up for our newsletter on our website. You can also follow us on social media for the latest news, product launches, and special offers.